A no-heat call comes in at 4:45 on a Friday. Someone decides which tech goes, what goes on the truck, and what to quote when the heat exchanger turns out to be cracked. An AI can't learn that from the internet. It learns it from years of real calls, the job that followed, and what it cost.
Your records teach a model
- Triage and dispatch under pressure
- Diagnosis to parts to price
- When to escalate, and to whom